TERMS & CONDITIONS
If you wish to purchase any product or service made available through ZIARIX Media, you will be asked to supply certain information relevant to your purchase. If we do not receive this information within 7-days, your order will be refunded. Work delivered for approval will be considered accepted and approved after 7-days.
SOCIA MEDIA MANAGEMENT
If you have purchased any social media management service made available through ZIARIX Media, you will be asked to supply certain information to begin creating your custom content and post schedule. Content plans can not be created until this information is submitted.
The onboarding process will take 2-3 weeks. During this time we are conducting research, creating strategies, and creating content. You will not need to make any additional payments during the onboarding process. You will receive onboarding steps once your retainer has been paid. Once you have submitted the necessary information and completed the necessary steps, you will receive your content plan for approval within 2-3 weeks. Content can not be published until the content plan is approved for scheduling. Once the content plan is approved, no revisions can be accepted.
Content plans must be approved by Thursday at 5pm PST. We are not responsible for any delays or pauses in posting as a result of late approvals. We will not issue partial refunds, prorate, or make scheduling adjustments as a result of late approvals.
If we do not receive the necessary information needed to create your content plan, or your content plan is not approved within 7-days, your order will be partially refunded and your contract could be terminated.
The partial refund amount is determined by the amount of time spent on the project and/or the amount of content completed based on the current listed value of the type of content on our website.
ZIARIX Media offers an 100% money back guarantee on all design services. If you don't like it, you get your money back.
There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can't provide a refund:
If you have failed to communicate with us for more than 14 days, any refunds will be at the discretion of ZIARIX Media.
Once you have taken final delivery we will no longer be able to refund you.
Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit.
Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our designs even as design reference.
We offer unlimited revisions on all our services. That means we don’t stop until you love it.
If you have failed to communicate with us for more than 14 days, we will consider your delivery approved and will no longer accept revision requests for your project.
While we respond to revision requests at our earliest convenience, please allow up to 3-7 business days for us to get back to you with your revisions.
We reserve the right to refuse service to anyone.
These terms are subject to change at any time without notice.